Privacy Policy

Big 5 Africa Safari ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use big5africasafari.com, why we collect it, and how you can control it.

1. Information We Collect

When you send an enquiry, request a quote, or book a trip with us, we collect the details you provide directly — typically your name, email address, phone number, travel dates, group size, and any preferences you share about your trip.

When you pay a deposit or balance online, your payment is processed securely by Pesapal, our payment gateway. We do not see or store your card number — Pesapal handles that directly under its own privacy and security policies.

We also collect basic, anonymised analytics about how visitors use our website (pages viewed, general location, device type) through Umami, a privacy-focused analytics tool that does not use tracking cookies and does not identify you personally.

2. How We Use Your Information

We use your information to respond to your enquiry, prepare your quote, confirm and manage your booking, communicate with you before and during your trip, and improve our website and services. We do not sell your information to anyone.

3. Who We Share It With

We share the minimum information necessary with:

• The vetted East African ground operators, guides, lodges and transport providers who deliver your trip;
• Pesapal, to process your online payment;
• Service providers who host our website and manage our email on our behalf, under confidentiality obligations to us.

We do not share your information with anyone else without your consent, except where required by law.

4. How Long We Keep It

We keep booking and enquiry records for as long as needed to deliver your trip and to meet our accounting and legal obligations — typically no more than seven years after your trip.

5. Your Rights

Under Canadian privacy law (including PIPEDA), you can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, at any time. To do so, email info@big5africasafari.com.

6. Cookies

See our Cookie Policy for details on the cookies this website uses.

7. Children's Privacy

Our website is not directed at children. If you book a family trip that includes children, we collect the minimum information needed (such as first names and ages) solely to plan age-appropriate activities.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices. The date below shows when it was last updated.

9. Contact

Questions about this policy or your personal information: info@big5africasafari.com, or Big 5 Africa Safari, 200 Wellesley Street East, Toronto, Ontario, M4X 1G5, Canada.

Last updated: September 2026