These terms govern every booking made with Big 5 Africa Safari ("we", "us", "our"), a Toronto-based safari specialist. We don't run our own trucks or camps — every itinerary we sell is delivered by an East African ground operator we've personally vetted for safety, fair pricing and genuine local knowledge. By paying a deposit or confirming a booking with us, you accept these terms on behalf of everyone in your travelling party.
A 30% deposit confirms your booking and secures your dates with our ground partners. The remaining balance is due no later than 60 days before your trip begins, unless your confirmation states otherwise. Full details are on our Booking & Payment page.
If you need to cancel, the following applies to the balance of your trip cost (your deposit is non-refundable in all cases, as it secures bookings with our ground partners):
These refund tiers may be further limited by our ground partners' own cancellation terms for the specific lodges, camps or permits booked on your itinerary; where that's the case, we will tell you before you book. We strongly recommend comprehensive travel insurance that covers trip cancellation.
We choose our ground partners carefully, but wildlife, weather, road conditions and park regulations in East Africa can change without notice. If part of your itinerary is affected, we will work with our ground partner to offer an equivalent alternative. Neither party is liable for delays or changes caused by events beyond reasonable control, including extreme weather, park closures, civil unrest, epidemics, or government restrictions.
Comprehensive travel insurance — including emergency medical treatment, evacuation, and trip cancellation cover — is a condition of travel with us. You are responsible for arranging your own policy before departure.
You are responsible for holding a valid passport (with at least six months' validity beyond your travel dates), the correct visas for the countries on your itinerary, and any vaccinations or health documents required. See our Visa Information page for guidance, and always confirm current requirements with the relevant embassy or immigration authority before you travel.
Safaris and Kilimanjaro treks involve inherent risks, including uneven terrain, wildlife, altitude, and remote locations far from advanced medical care. By booking, you confirm that you are in adequate health for the activities in your itinerary, and you accept these risks as part of choosing to travel with us. Please tell us about any medical conditions, mobility needs or fitness concerns before booking so we can advise you honestly.
Big 5 Africa Safari is a Toronto-based booking agent. We select, vet and coordinate the East African ground operators who actually deliver your safari, guiding, accommodation and in-country transport. Because those services are provided by independent, licensed operators in Tanzania and Kenya, we act as your agent in arranging them and are not liable for their direct acts or omissions once your trip is underway — but we are responsible for choosing our partners with reasonable care, for the accuracy of the itinerary and quote we give you, and for helping resolve any problem that comes up before, during or after your trip.
Our guides and ground partners may take photos or video during your trip for our own marketing (website, brochures, social media). Let your guide or our office know before or during your trip if you would prefer not to be included, and we will pass that on and respect it.
The content, photos and itineraries on this website belong to Big 5 Africa Safari or our licensors and may not be copied or reused without our written permission.
If anything about your trip falls short, please tell your guide or contact our office as soon as possible so we can work with our ground partner to put it right while you are still travelling. For a complaint after your trip, email info@big5africasafari.com within 30 days of your return and we will respond within 14 days.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Any dispute we cannot resolve directly will be subject to the courts of Ontario.
Big 5 Africa Safari, 200 Wellesley Street East, Toronto, Ontario, M4X 1G5, Canada. info@big5africasafari.com · +1 437 217 2330.
Last updated: September 2026
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